At Harmony Valley Hospital, two patients named Mary Jones, both aged 60, were admitted on the same day, leading to a mix-up where Mary Jones, with hypertension, received colonoscopy preparation. This kind of weakness demands strict implementation of a scientific two-step verification procedure and enhancing the effectiveness of the NURS FPX 4020 Assessment 3 e-Health Record System to minimize any similar errors in the future (Rezende et al., 2021). For effective long-term compliance, the new training protocols require staff training to improve their awareness and accreditation. To improve the chances of implementation, an in-service session will be held.
At Harmony Valley Hospital, the goal in in-service is to help correct patient identification mistakes to improve patient safety. In this context, healthcare staff should be informed of the measures that should be paid for a strict two-factor identification procedure and changes to the electronic health record system (Rezende et al., 2021). It is also equally important that all the staff of the health promotion agency adhere to these new protocols, and to do so, they have to understand them. Its purpose is to minimize the chance of wrong identification and enhance patient outcomes. Hence, the hospital tries to assure a safety and accuracy culture to be able to deliver its best quality patient care.
The main objective is to guarantee that all the workers within the healthcare sector are fully trained, particularly on the updated patient identification procedures, which include the use of no less than two identifiers, including the patient’s name and date of birth. From the session presentation’s view, it is hoped that it will help introduce the staff to the recent changes in the EHR system, such as the advanced NURS FPX 4020 Assessment 3 patient confirmation features (Wu, Damiani, & Goo, 2024). Other objectives include creating awareness among staff members, especially medical personnel, to take responsibility during patients’ treatment to avoid harming them (Wu et al., 2024). The session also aims to minimize interferences during medication administration because of a more organized approach.
The patient identification error at Harmony Valley Hospital resulted in severe complications, such as an extended hospital stay for a patient who mistakenly received the wrong treatment. To this effect, it is important to develop and execute a comprehensive improvement plan to tackle these challenges as illustrated by the following: Having patient identification at least twice using two different identifiers in the two-step verification process greatly reduces the possibility of patient misidentification (Kelly, 2023). Joint Commission also states that hospitals adopting a two-step verification process will have reduced incidences of patient identification errors by 30% (Joint Commission, 2023 Kelly). By so doing, the hospital aims to achieve a safer and more dependable environment in treating all patients.
Harmony Valley Hospital will integrate several key strategies into its patient identification protocols to improve safety outcomes. Patient identification will be done at least twice using two different identifiers, including the patient’s name and date of birth, as the hospital will introduce two-factor authentication. This process is aimed at minimizing misidentification to the extent of 95%, according to Nigam et al. (2022). Improvements will also be made to the EHR to incorporate a strong patient identification system to identify other patients with similar names and also special verification measures for risky drugs. NURS FPX 4020 Assessment 3 Healthcare staff education will be complemented, and all human resources in the healthcare industry will be educated on the new measures and be able to implement them to improve patients’ safety (Sullivan et al., 2024). These changes are based on evidence derived from existing empirical literature that enhances the system’s reliability in the hospital with the ultimate vision of reducing patients’ adverse consequences.
In-service sessions will be conducted to educate all healthcare staff on the new patient identification protocols and system enhancements. Through these sessions, the healthcare organizations’ teams will attain the necessary training regarding the new two-step verification and changes in the features of the electronic health records to improve practice implementation (Nigam et al., 2022). The sessions will also promote different intricacies of the new systems and correctly identify patients to avoid mistakes. For instance, a safety focus of
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